Self-service has made it more difficult for businesses to meet customer service expectations. Why? Because it’s easier for “me” as a consumer to know how to please “myself.” It’s time to raise the bar and show customers we care about them and their needs. How is your shop creating a positive and memorable experience for your customers?
great customer service
Is Your Shop Delivering that “WOW! Experience?”
When it comes to customer service, that “WOW! Experience” is what gets customers coming back through your door again and again. It also makes for some great word-of-mouth marketing. So how do you know if your shop is delivering that “WOW! Experience?”