Motorhead Advantage deserves all the credit in a successful website redesign! Everything began the weekend they changed hosts. I believe Anne's pushing me to get off Verio improved the response time of the site, allowed her to blog, got the mobi site under the same roof and her attention to detail significantly enhanced what was already a strong underlying engine. I was reticent to move for fear of losing my ranking but Anne drove it through the roof. While the gross number jumped the local numbers went up by almost 50%. Within my peer group I have been reporting monthly web performance in my immediate geographic area for years. The local numbers went from 350 to 550.
When it comes to customer service, that “WOW! Experience” is what gets customers coming back through your door again and again. It also makes for some great word-of-mouth marketing. So how do you know if your shop is delivering that “WOW! Experience?”